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Frequently Asked Questions
How are Monthly Unique Subscriptions counted?
A Monthly Unique Subscription is counted whenever a subscription is exposed to Metricsco’s service. The subscription is only counted once per month, regardless of how many transactions or events were triggered in the same time period.
What is the difference between Professional and Enterprise?
Our Enterprise package is designed to support services with significant scale. Organizations with over 50,000 Monthly Active Subscribers receive the Enterprise package benefits. These benefits include additional onboarding help, access to higher priority support, and additional features that facilitate large subscription bases.
Can I purchase Subscription Optimization or Dunning Communication separately?
Yes. You can pick and choose the product that fits you best.
Can I purchase an Enterprise package even if I’m not in that user tier yet?
Yes. If you are anticipating growth you can certainly invest ahead of it. Contact our sales team at firstname.lastname@example.org to get started.
Do I have to pay by Credit Card?
Our product is designed to be easy to try and easy to buy. However for those customers willing to make an annual upfront commitment (for deals of a certain size) we can accommodate invoicing. Contact our sales team for more info.
How much does Enterprise cost?
Enterprise pricing varies. We start Enterprise pricing at just $900 a month for organizations with over 50,000 Monthly Active Subscribers. Our goal is to offer you the best package that meets your business needs. Please contact an account representative today and we’ll create a custom quote for you!
Our prices are always less expensive than hiring engineers and scaling your own infrastructure.
What happens if I go above the tier I’m currently in?
If this happens, you’ll automatically get billed at the additional rate per subscription for your package. Also congratulations are in order, because you’re growing! If you are a Professional customer and go above the 50k subscription tier, you will engage with our team to determine whether an Enterprise contract is appropriate for your organization’s growth.
How does the 30-day free trial work?
Your team can use Metricsco.com completely for FREE for 30 days. At any point during this free trial, you can enter your billing information to ensure that you continue to have access to Metricsco.com once the trial concludes. We will not charge you during the 30-day trial, ensuring that you have completely free access for 30 days. Once you become a paying customer, you can continue using our software month-to-month and cancel at any time.