DUNNING
Dunning Communication
When a card is declined for any reason, Metricsco sends a message to your customers, letting them know what the issue is so that they can update their card and keep their subscription alive.
Multi Channel Messaging
Having multiple ways to contact your customers when payments fail is essential. Contact your customers via email, text message, or integrate to any other channel via our Web-hooks notifications.
Frictionless Card Update
Enable customers to update their credit card information, securely and without the need to log-in.
RETRIES
Decline Recycling Strategies
Optimize your decline recycling strategies in real-time with the utmost flexibility. Create retry plans and assign to the right error code, price point, payment processor, or utilize more than 50 other compare parameters.
A/B Testing Learn More
Drive impactful decisions for your subscription segments and decline recycle strategies without any I.T Involvement
Retention Management
Discover the success of your acquisition campaigns and re-engage your subscriptions to bring them back into the recurring revenue stream
Dunning Communication Management
The most advanced Dunning Communication Management platform ever for mobile and the web. Our powerful, flexible, and interactive platform lets you use targeted, automated messages when payments fail, and re-engage people that slip away.
Automatically send email, text messages to people who involuntary drop-off to get them back on track.
Here are some of our most popular dunning features:
- Segments – Create Segments for targeted dunning campaigns
- Templates – Use multiple templates to maximize customer response
- Channels – Communicate with your customers via email, text, or create your own channel via our web-hooks integration
Intelligent Payment Routing
Metricsco lets you configure an Intelligent Payment Routing Strategy based on multiple sale parameters. In fact, any parameter that is part of the transaction can be used to impact the routing decision. But unlike other solutions, Metricsco also lets you configure what we call “Buckets” which represent your acquiring options as far as: Acquiring Banks, MIDs, MCC Codes, Currencies, and other acquiring factors.
Intelligent Payment Routing Includes:
- Routing Rules – Configure Intelligent Payment Routing Rules based on multiple sale parameters including: currency, country, language, type of product, MCC code, Credit Card BIN (Bank Identification Number), pricing plans, and more.
- Routing Buckets – With Buckets, you can automate payment routing using multiple load balancing models: Round Robing, Fail-over, Split, and Cascading.
- Cap Management – Metricsco tracks the activity in your buckets, and once they get full – automatically routes transactions to the next available bucket.
VALUE BEYOND THE SOFTWARE
Reduce Churn & Retain your Customers
Your business is built on Recurring Revenue – Metricsco ensures that it keeps recurring. We also give you the early warning you need to retain your customers across all your segments.
Accelerate with Templates & Best Practices
Metricsco comes with out-of-the-box Dashboards and Decline Recycling Plans, based on industry recognized thought leaders, best practices, practical resources, and years of our team experience
Deployed in Hours, Not Months
Integration is easy – with our easy-to-use guides and our ultra-responsive Customer Success team. The moment you send us your data, you are hours away from getting a 360 view of your subscriptions. Uncover new patterns, diagnose churn, and identify cross-sell and up-sell opportunities
Available on All of Your Devices
From web to mobile to tablets – you need to manage your business anywhere, anytime. Metricsco supports all major platforms – This breadth ensures you have a unified view of your subscriptions from any device.
Under Your Control
You are in complete control of your recurring business and can configure and optimize without the needs for any I.T. Involvement.
Customer Success Team
Our job is to make you successful, whether you are a fledgling start-up or a Fortune 500 company. Our Customer Success Team are always there for you and we’ll leverage our industry experience from billions of subscriptions to take your recurring business to the next level.